Guest relations training

Guest Communication is a three-hour introductory course at stage 1 of the academy, exploring how to clarify guest needs, explain achievable next steps and coordinate service across hotel departments. Through practical examples and simulated conversations, learners practise respectful responses, safe professional boundaries and accurate follow-up as a foundation for supervised workplace learning.

3 hours · £29 · First lesson free

Explore how to turn routine hotel complaints into fair, practical service recovery through careful listening, clear communication and authorised action. This introductory course also develops your approach to cultural cues, written feedback, professional boundaries and accurate complaint records.

4 hours · £29 · First lesson free

Practise turning hotel service failures into clear, authorised recovery actions through triage, authentic apologies and coordinated remedies. This five-hour academy stage 3 course uses simulated practice to develop judgement, communication and outcome checking, while recognising that workplace competence requires property guidance and supervised experience.

5 hours · £49 · First lesson free

Build dependable guest relations skills through active listening, culturally responsive communication, responsible information handling and coordinated service recovery. This five-hour academy stage 3 course uses practical scenarios and assessments to develop sound decisions, clear professional boundaries and reliable follow-through, with additional workplace or simulated practice.

5 hours · £49 · First lesson free

Explore how to anticipate needs, apply professional judgment and protect privacy in luxury hospitality. This six hour academy Stage 4 course explains the principles of discreet, individualised guest service, professional boundaries and service recovery, while recognising that practical competence requires further training and supervised practice.

6 hours · £49 · First lesson free

This seven hour academy Stage 5 course develops the specialist judgement, operational precision and professional resilience required for VIP hospitality. Explore how to manage guest privacy, coordinate complex logistics, and uphold rigorous security and service standards, while recognising that competence requires further training and supervised practice in a suitable environment.

7 hours · £79 · First lesson free