Hospitality courses online

Guest Communication is a three-hour introductory course at stage 1 of the academy, exploring how to clarify guest needs, explain achievable next steps and coordinate service across hotel departments. Through practical examples and simulated conversations, learners practise respectful responses, safe professional boundaries and accurate follow-up as a foundation for supervised workplace learning.

3 hours · £29 · First lesson free

Explore how AI supports hotel service and operations, from drafting communications to forecasting demand and coordinating housekeeping. In this three-hour academy stage 1 course, practise privacy-safe prompting, evaluate technology choices, and identify where staff oversight protects guests and operational standards.

3 hours · £29 · First lesson free

Food Safety introduces the everyday checks and safe working habits that help hotel teams protect guests, from receiving deliveries to preparing and serving food. This three-hour introductory course at academy stage 1 develops knowledge of hygiene, temperature control, allergen precautions and risk reporting as a foundation for supervised workplace practice.

3 hours · £29 · First lesson free

Practise turning hotel shift demands into clear priorities, named task assignments and timely requests for authorised support. This three-hour introductory Team Leader course combines lessons, simulations and assessment to prepare you for further supervised workplace practice.

3 hours · £29 · First lesson free

Explore how professional presentation, careful preparation and accurate communication support attentive restaurant and hotel service. This three-hour academy Stage 1 course introduces the guest journey, hygiene awareness and food and beverage service principles, while recognising that practical competence requires further training and supervised practice.

3 hours · £29 · First lesson free

Kitchen Fundamentals introduces preparation planning, equipment awareness, accurate measurement, and cooking methods through professional kitchen examples in three hours. This academy stage 1 course develops knowledge and scenario-based reasoning for further supervised practice, without assessing independent hands-on competence.

3 hours · £29 · First lesson free

Explore how hotel sales connects client needs with suitable accommodation, event services and commercially sound offers. This three-hour Stage 1 academy course introduces responsible sales conversations, lead qualification, account management, distribution costs and proactive prospecting through practical examples and simulated practice.

3 hours · £29 · First lesson free

Explore how careful room preparation, linen control and professional boundaries support clean, comfortable guest rooms in this three-hour introductory Room Attendant course, stage 1 within the academy. Practise decisions about trolley stocking, bed presentation, room checks and incident reporting while recognising that practical readiness requires separate observed assessment.

3 hours · £29 · First lesson free

Luxury Service Standards explores how precise communication, verified preferences and discreet teamwork create dependable guest experiences. This three-hour academy stage 1 course develops practical judgement in personalised service, professional boundaries, cultural adaptation and service recovery.

3 hours · £29 · First lesson free

Reception Basics introduces the connected duties behind hotel arrivals, departures, guest requests and accurate financial records. Through hotel examples, learners explore respectful communication, secure working practices and appropriate referrals as a foundation for supervised workplace training.

3 hours · £29 · First lesson free

Explore everyday hotel hazards, reporting responsibilities and safer decisions involving chemicals, equipment, manual handling and emergencies. This introductory course builds safety awareness and helps you recognise when to stop and seek authorised assistance, without replacing workplace induction or supervised practical training.

4 hours · £29 · First lesson free

Thoughtful personalisation turns guest preferences into relevant service while protecting privacy, safety and freedom of choice. This four-hour course, at stage 2 within the academy, develops practical judgement in preference handling, pre-arrival preparation, coordinated service and tailored recovery.

4 hours · £29 · First lesson free

Reservations Sales develops the practical judgement needed to match guest requirements with verified hotel offers and explain full stay costs and conditions. Practise clear telephone and written responses, value-led recommendations, and safe handling of requests that require authorised review.

4 hours · £29 · First lesson free

This 4-hour Hygiene course, at stage 2 within the academy, explores how personal hygiene, temperature control, allergen management and safe receiving protect hotel and restaurant guests. Through kitchen examples, learners develop the knowledge to assess risks, explain corrective actions and escalate concerns within workplace procedures, while practical competence requires separate direct observation.

4 hours · £29 · First lesson free

Fine Dining Service is a four-hour course focused on the preparation, communication, and professional judgement that support coordinated service in hotel restaurants. Through service examples and scenario-based activities, learners examine guest arrivals, table planning, beverage service, and safety boundaries as preparation for supervised workplace practice.

4 hours · £29 · First lesson free

Accurate reservations turn guest enquiries into clear commitments and give hotel teams reliable information for each stay. This four-hour academy stage 2 course develops guided practice in booking workflows, inventory and rate controls, consultative selling, and guest profile coordination, with emphasis on verification and authority limits.

4 hours · £29 · First lesson free

This four-hour course, at stage 2 within the academy, develops practical judgement for AI-assisted front office communication using approved tools, anonymised inputs and staff accountability. Through drafting practice and operational examples, learners explore safe message review, service recovery, interdepartmental dispatch and checks on automated night audit outputs.

4 hours · £29 · First lesson free

Explore how documented room standards guide decisions about cleanliness, presentation, functionality, privacy and safe luxury service. This four-hour academy stage 2 course uses written tasks and simulations to develop your reasoning about room discrepancies, specialist surface care and appropriate escalation, without replacing supervised workplace training.

4 hours · £29 · First lesson free

Explore how to turn routine hotel complaints into fair, practical service recovery through careful listening, clear communication and authorised action. This introductory course also develops your approach to cultural cues, written feedback, professional boundaries and accurate complaint records.

4 hours · £29 · First lesson free

Build practical supervisory skills in fair performance observation, constructive feedback, safe escalation and objective record keeping. This four-hour course, at stage 2 of the academy, connects these skills with shift planning, handovers, service recovery and focused team briefings through workplace examples and simulated practice.

4 hours · £29 · First lesson free

This 5-hour course connects vineyard and winemaking decisions with the wine characteristics, recommendations and service choices that shape a guest’s experience. At academy stage 3, it develops scenario-based judgement in responsible beverage service, cellar control and beverage costing, while recognising that physical service skills require separate supervised practice and observed assessment.

5 hours · £49 · First lesson free

Practise turning hotel service failures into clear, authorised recovery actions through triage, authentic apologies and coordinated remedies. This five-hour academy stage 3 course uses simulated practice to develop judgement, communication and outcome checking, while recognising that workplace competence requires property guidance and supervised experience.

5 hours · £49 · First lesson free

This five-hour Food Safety course, at stage 3 within the academy, connects hotel receiving, storage, preparation and service routines with reliable checks and honest records. Practise applying workplace controls, preventing contamination and escalating concerns within your authority, while recognising that online assessment does not replace supervised workplace verification.

5 hours · £49 · First lesson free

Build dependable guest relations skills through active listening, culturally responsive communication, responsible information handling and coordinated service recovery. This five-hour academy stage 3 course uses practical scenarios and assessments to develop sound decisions, clear professional boundaries and reliable follow-through, with additional workplace or simulated practice.

5 hours · £49 · First lesson free

Explore how AI can assist menu writing, purchasing, workforce planning and guest interactions in this five-hour Stage 3 academy course. Practise checking drafts against current evidence, applying operational safeguards and escalating uncertainty while keeping safety decisions and accountability with people.

5 hours · £49 · First lesson free

Explore how staffing, service standards and budget choices interact in everyday hotel department decisions through this five-hour course at stage 3 of the academy. Practise building evidence-based recommendations, reviewing financial variances and addressing operational risks in simulated situations that develop foundations for supervised workplace practice.

5 hours · £49 · First lesson free

Revenue Fundamentals connects hotel performance measures with practical decisions about pricing, guest mix and distribution. You will practise interpreting booking data, comparing contribution and market benchmarks, and making evidence-based recommendations within hotel policies and approval limits.

5 hours · £49 · First lesson free

This five-hour Fire Safety course, at stage 3 within the academy, explores how hotel staff prevent fire risks, support evacuation and communicate within their assigned responsibilities. Through guided scenarios and knowledge assessments, learners develop informed judgement about emergency notification, assisted evacuation, protective systems and safety records, while recognising that online learning does not replace workplace instruction or practical training.

5 hours · £49 · First lesson free

Prepare personalised VIP stays through verified preferences, carefully staged rooms and clear operational responsibilities. This 5-hour academy stage 3 course develops practical judgement in professional boundaries, secure movement and discreet service recovery, with routine changes managed through a designated coordinator.

5 hours · £49 · First lesson free

This five-hour Public Areas course develops the observation, prioritisation and reporting skills needed to care for busy hotel shared spaces. Through operational examples and simulated activities, learners explore cleanliness, accessibility, surface protection and guest safety while recognising when specialist support is required.

5 hours · £49 · First lesson free