English & Turkish · Learn at your own pace
Hospitality Academy
Online courses & certificates
Hospitality Academy offers online training in practical hotel and restaurant skills, with AI roleplay and a verifiable certificate after passing the assessment. Try your first lesson without an account or card.
Courses from £29, paid once · First lesson free
Choose a different courseCourse design informed by 30 years of hospitality industry experience at Bil Enterprises. Academy certificates are not regulated qualifications.
New: audio lessons
Listen and learn in your language
Lessons are narrated by a professional voice in English and Turkish, with the full text always on screen. The first lesson of every course is free to hear.
Free guide
Get the Hospitality Career Starter Guide by email
The Academies
Hospitality courses for every department
Explore front office, food and beverage, housekeeping, culinary and hotel leadership training. See how we teach, compare learning pathways or read the Hospitality Career Starter Guide.
Food & Beverage Academy
From waiter fundamentals to F&B management.
Front Office Academy
Reception, reservations, concierge and front office leadership.
Housekeeping Academy
Luxury room standards to executive housekeeping.
Culinary Academy
Kitchen fundamentals, hygiene, food safety and cost control.
Guest Experience Academy
Communication, complaint handling and VIP management.
Sales & Revenue Academy
Hotel sales, upselling and revenue management.
Luxury Hospitality Academy
Personalisation, butler principles and luxury brand standards.
Leadership Academy
From team leader to general management.
Safety & Compliance Academy
Food, workplace and fire safety, emergency procedures, privacy.
Hospitality AI Academy
Practical AI for every hospitality department.
Professional Diplomas
Professional diploma courses of 150 learning hours each, with full course texts, unit quizzes, tutor-marked assignments against published rubrics, case data sets and a revenue simulator. Together they build towards the Hospitality Academy Advanced Diploma in Hotel Management. These are professional training awards, not regulated qualifications.
Academy AI Trainer
Your hospitality trainer, available 24/7
Practise real situations. The AI plays the guest, you handle it, then get scored on communication, empathy, problem solving and service recovery.
Free 3-message trialAI · Guest
"My steak is overcooked and I've waited 40 minutes!"
Every certificate is verifiable
Employers scan the QR code or enter the certificate number to confirm it is genuine.
Hospitality Academy questions
- Can I try Hospitality Academy before registering?
- You can try your first lesson without an account or card. Study online at your own pace in English or Turkish.
- How does Hospitality Academy use AI for practice?
- In AI roleplay, the AI plays a guest while you practise handling hospitality situations. Practice feedback covers communication, empathy, problem solving and service recovery. AI practice is not human tutoring.
- Are Hospitality Academy certificates regulated qualifications?
- No. Academy certificates are professional training awards, not regulated qualifications. After passing the assessment, your certificate can be verified online using its QR code or certificate number.
The weekly academy letter
New articles and learning from Hospitality Academy, in your chosen language.