Online hotel courses with certificate

Explore how professional presentation, careful preparation and accurate communication support attentive restaurant and hotel service. This three-hour academy Stage 1 course introduces the guest journey, hygiene awareness and food and beverage service principles, while recognising that practical competence requires further training and supervised practice.

3 hours · £29 · First lesson free

Explore how careful room preparation, linen control and professional boundaries support clean, comfortable guest rooms in this three-hour introductory Room Attendant course, stage 1 within the academy. Practise decisions about trolley stocking, bed presentation, room checks and incident reporting while recognising that practical readiness requires separate observed assessment.

3 hours · £29 · First lesson free

Reception Basics introduces the connected duties behind hotel arrivals, departures, guest requests and accurate financial records. Through hotel examples, learners explore respectful communication, secure working practices and appropriate referrals as a foundation for supervised workplace training.

3 hours · £29 · First lesson free

Fine Dining Service is a four-hour course focused on the preparation, communication, and professional judgement that support coordinated service in hotel restaurants. Through service examples and scenario-based activities, learners examine guest arrivals, table planning, beverage service, and safety boundaries as preparation for supervised workplace practice.

4 hours · £29 · First lesson free

Accurate reservations turn guest enquiries into clear commitments and give hotel teams reliable information for each stay. This four-hour academy stage 2 course develops guided practice in booking workflows, inventory and rate controls, consultative selling, and guest profile coordination, with emphasis on verification and authority limits.

4 hours · £29 · First lesson free

Explore how documented room standards guide decisions about cleanliness, presentation, functionality, privacy and safe luxury service. This four-hour academy stage 2 course uses written tasks and simulations to develop your reasoning about room discrepancies, specialist surface care and appropriate escalation, without replacing supervised workplace training.

4 hours · £29 · First lesson free

This 5-hour course connects vineyard and winemaking decisions with the wine characteristics, recommendations and service choices that shape a guest’s experience. At academy stage 3, it develops scenario-based judgement in responsible beverage service, cellar control and beverage costing, while recognising that physical service skills require separate supervised practice and observed assessment.

5 hours · £49 · First lesson free

Build dependable guest relations skills through active listening, culturally responsive communication, responsible information handling and coordinated service recovery. This five-hour academy stage 3 course uses practical scenarios and assessments to develop sound decisions, clear professional boundaries and reliable follow-through, with additional workplace or simulated practice.

5 hours · £49 · First lesson free

This five-hour Public Areas course develops the observation, prioritisation and reporting skills needed to care for busy hotel shared spaces. Through operational examples and simulated activities, learners explore cleanliness, accessibility, surface protection and guest safety while recognising when specialist support is required.

5 hours · £49 · First lesson free

This six hour Housekeeping Academy Stage 4 course strengthens practical supervisory skills for allocating cleaning work and inspecting rooms in a hotel environment. It focuses on priority setting, quality assurance, risk management, and interdepartmental coordination, while recognising that operational competence requires further property specific training and proven experience.

6 hours · £49 · First lesson free

Explore how relevant food and beverage upgrades combine attentive service, clear pricing and commercial judgement. This six-hour course, at stage 4 within the academy, develops practical decision-making through guest scenarios, menu engineering, sensory recommendations and premium non-alcoholic options.

6 hours · £49 · First lesson free

Learn how to coordinate complex guest arrangements, manage risk and apply international concierge standards. This six hour academy Stage Four course develops skills in itinerary planning, vendor curation and professional communication, while recognising that operational competence requires further training and supervised practice.

6 hours · £49 · First lesson free

Learn to manage service, people and risk in a senior restaurant supervisor role. This seven hour academy Stage 5 course develops leadership in pre shift briefing, floor management, staff coaching and operational control, while recognising that competence requires extensive workplace practice and delegated authority.

7 hours · £79 · First lesson free

This seven hour academy Stage 5 course, developed by the Housekeeping Academy, develops the operational analysis, resource planning, and leadership skills of an Executive Housekeeper. It provides structured practice in balancing staffing, inventory, room quality, and preventive maintenance trends, rather than establishing comprehensive executive competence.

7 hours · £79 · First lesson free

Reconcile handover notes, room status, cash controls and unresolved guest requests in a busy front office. This seven hour academy Stage Five course develops practical checking routines and professional communication, while recognising that operational leadership requires further training and supervised practice.

7 hours · £79 · First lesson free

This seven hour Stage 6 course explores how food and beverage managers use financial data, operational analysis and leadership to make effective decisions. It covers menu engineering, labour productivity, cost variance auditing and strategic planning, using data driven methods to connect financial performance with service quality and guest safety. The course stresses that management is a practical skill requiring supervised workplace application, not just theoretical knowledge.

7 hours · £79 · First lesson free

This seven hour academy Stage Six course develops the practical leadership skills to manage front office operations, resolve service failures, and review financial exceptions. You will apply operational data to make decisions that support guests, staff, and hotel performance, focusing on daily management, inter departmental coordination, and strategic planning.

7 hours · £79 · First lesson free