Hotel management course with certificate

Practise turning hotel shift demands into clear priorities, named task assignments and timely requests for authorised support. This three-hour introductory Team Leader course combines lessons, simulations and assessment to prepare you for further supervised workplace practice.

3 hours · £29 · First lesson free

Reception Basics introduces the connected duties behind hotel arrivals, departures, guest requests and accurate financial records. Through hotel examples, learners explore respectful communication, secure working practices and appropriate referrals as a foundation for supervised workplace training.

3 hours · £29 · First lesson free

Accurate reservations turn guest enquiries into clear commitments and give hotel teams reliable information for each stay. This four-hour academy stage 2 course develops guided practice in booking workflows, inventory and rate controls, consultative selling, and guest profile coordination, with emphasis on verification and authority limits.

4 hours · £29 · First lesson free

Build practical supervisory skills in fair performance observation, constructive feedback, safe escalation and objective record keeping. This four-hour course, at stage 2 of the academy, connects these skills with shift planning, handovers, service recovery and focused team briefings through workplace examples and simulated practice.

4 hours · £29 · First lesson free

Build dependable guest relations skills through active listening, culturally responsive communication, responsible information handling and coordinated service recovery. This five-hour academy stage 3 course uses practical scenarios and assessments to develop sound decisions, clear professional boundaries and reliable follow-through, with additional workplace or simulated practice.

5 hours · £49 · First lesson free

Explore how staffing, service standards and budget choices interact in everyday hotel department decisions through this five-hour course at stage 3 of the academy. Practise building evidence-based recommendations, reviewing financial variances and addressing operational risks in simulated situations that develop foundations for supervised workplace practice.

5 hours · £49 · First lesson free

Learn to lead hotel operations with a focus on guest safety, service quality, and financial health. This six hour academy Stage 4 course is for current and aspiring hotel leaders. You will practise aligning departments, making evidence based decisions, and handling operational challenges, while recognising that leadership mastery requires ongoing development and experience.

6 hours · £49 · First lesson free

Learn how to coordinate complex guest arrangements, manage risk and apply international concierge standards. This six hour academy Stage Four course develops skills in itinerary planning, vendor curation and professional communication, while recognising that operational competence requires further training and supervised practice.

6 hours · £49 · First lesson free

This Stage Five academy course, lasting approximately seven hours, explores how General Managers balance financial performance with long term operational health. The course covers strategic decision making, risk management, and stakeholder communication, recognising that executive competence depends on significant real world experience and continuous professional development.

7 hours · £79 · First lesson free

Reconcile handover notes, room status, cash controls and unresolved guest requests in a busy front office. This seven hour academy Stage Five course develops practical checking routines and professional communication, while recognising that operational leadership requires further training and supervised practice.

7 hours · £79 · First lesson free

This seven hour academy Stage Six course develops the practical leadership skills to manage front office operations, resolve service failures, and review financial exceptions. You will apply operational data to make decisions that support guests, staff, and hotel performance, focusing on daily management, inter departmental coordination, and strategic planning.

7 hours · £79 · First lesson free