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HospitalityAcademy

Hotel front office training

Front office work connects reservations, arrivals, guest requests and departures. Start with reception fundamentals, then choose the reservations or supervisory course that matches your responsibilities.

Use the course curriculum to compare guest communication, operational procedures and management topics. The first lesson is open without signup. Full course access and the final assessment require a paid enrolment; certificates are not regulated qualifications.

Courses from £29, paid once · First lesson free

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Courses

  1. 1

    Reception Basics

    Stage 1 · Foundation

    Reception Basics introduces the connected duties behind hotel arrivals, departures, guest requests and accurate financial records. Through hotel examples, learners explore respectful communication, secure working practices and appropriate referrals as a foundation for supervised workplace training.

    3 hours · £29 · First lesson free

  2. 2

    Reservations

    Stage 2 · Practitioner

    Accurate reservations turn guest enquiries into clear commitments and give hotel teams reliable information for each stay. This four-hour academy stage 2 course develops guided practice in booking workflows, inventory and rate controls, consultative selling, and guest profile coordination, with emphasis on verification and authority limits.

    4 hours · £29 · First lesson free

  3. 3

    Guest Relations

    Stage 3 · Advanced

    Build dependable guest relations skills through active listening, culturally responsive communication, responsible information handling and coordinated service recovery. This five-hour academy stage 3 course uses practical scenarios and assessments to develop sound decisions, clear professional boundaries and reliable follow-through, with additional workplace or simulated practice.

    5 hours · £49 · First lesson free

  4. 4

    Concierge

    Stage 4 · Specialist

    Learn how to coordinate complex guest arrangements, manage risk and apply international concierge standards. This six hour academy Stage Four course develops skills in itinerary planning, vendor curation and professional communication, while recognising that operational competence requires further training and supervised practice.

    6 hours · £49 · First lesson free

  5. 5

    Front Office Supervisor

    Stage 5 · Leadership

    Reconcile handover notes, room status, cash controls and unresolved guest requests in a busy front office. This seven hour academy Stage Five course develops practical checking routines and professional communication, while recognising that operational leadership requires further training and supervised practice.

    7 hours · £79 · First lesson free

  6. 6

    Front Office Manager

    Stage 6 · Leadership

    This seven hour academy Stage Six course develops the practical leadership skills to manage front office operations, resolve service failures, and review financial exceptions. You will apply operational data to make decisions that support guests, staff, and hotel performance, focusing on daily management, inter departmental coordination, and strategic planning.

    7 hours · £79 · First lesson free

Training a team? See corporate packages · All prices

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