Professional Diplomas
Professional DiplomaDiploma stage: ProfessionalTutor-assessed
Supervision and Leadership in Hospitality
150 learning hours150 learning hours (about 40 guided hours plus self-study, case work and assessment)9 modules
From team member to supervisor: communication, scheduling and productivity, motivation, training and coaching, performance and discipline, conflict, diversity and leading change.
Modules
- 1Module 1: From Colleague to Supervisor
- 2Module 2: Communication
- 3Module 3: Planning, Scheduling and Productivity
- 4Module 4: Motivation and Engagement
- 5Module 5: Training and Coaching
- 6Module 6: Performance Management and Discipline
- 7Module 7: Conflict, Diversity and Teams
- 8Module 8: Leadership, Change and Self-Management
- R1Assessment and Reading
Assessment components
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