Professional Diplomas
Professional DiplomaDiploma stage: AdvancedTutor-assessed
Rooms Division Management
150 learning hours150 learning hours (about 40 guided hours plus self-study, case work and assessment)9 modules
Leading the rooms division: front office, reservations and inventory, housekeeping planning and labour, laundry and linen, guest experience and quality systems, safety and compliance, and the rooms P&L.
Modules
- 1Module 1: The Rooms Division
- 2Module 2: Front Office Leadership
- 3Module 3: Reservations, Forecasting and Inventory
- 4Module 4: Housekeeping Management
- 5Module 5: Laundry, Linen and Supplies
- 6Module 6: Guest Experience and Quality Management
- 7Module 7: Safety, Security, Accessibility and Compliance
- 8Module 8: Rooms P&L, Technology and Capital Planning
- R1Assessment and Reading
Assessment components
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